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FAQs
Capturing the perfect fingerprint can be a little tricky — but don’t worry, you’re not alone! Below, we’ve put together some tips and visual examples to help you get the best possible print for your keepsake.
What makes a “good” fingerprint?
A good fingerprint will clearly show the lines, swirls, and finer details — these are essential for us to generate a high-quality print for your keepsake.
Good Print Example:
You should see:
Well-defined ridges and swirls
No heavy ink blobs
Even pressure across the whole fingerprint
What does a “bad” fingerprint look like?
Bad Print Example:
Common issues include:
Ink blobs that hide the fingerprint details
Smudging from too much pressure
Incomplete or faint lines
If your print looks more like the bad example, don’t worry — it just means you'll need to try again, and we’ve got some helpful tips for that!
Top Tips for Capturing a Better Print:
Tap gently — a soft press is all you need. If you see a blob, the pressure was too firm or there’s too much ink.
Try multiple attempts on different parts of the paper. You’ll often get the best result on the second or third try.
Choose a calm moment — it's easiest to capture a clean print when your child is calm, sleepy, or even asleep.
Make sure the ink is fresh and you’re using the correct paper from your kit.
Watch Our Step-by-Step Video Guide
We’ve created a short video to show exactly how to take the perfect print. It walks you through everything, from ink application to pressure tips:
If you have any trouble, you can get in touch with our team at [email protected] and they'll be able to guide you.
Fingerprint FAQs
Yes. We capture all ages, from newborns through to adult sized fingerprints. Our process is suited for most ages, however it is necessary that the fingerprint has visible lines on it.
Newborn fingerprints develop in the womb from 22 weeks, so they will be present on a newborn child. Whilst we have produced keepsakes from as young as a few days old, please note newborn fingerprints can be shallow and fine, so having a close-up check to see if the lines are visible will be able to determine if a print can be captured.
For newborn and children fingerprints, we endeavor to keep these as true to size as possible for the final piece of jewellery. However, if you wish to provide measurements upon the return of your digital prints, please add these into the notes section when you upload them.
For adult prints (which may be larger than our pendants), we use our engraving technology to scale these down, whilst keeping the ratio and fingerprint detail in perfect condition for the final engraving.
For newborn and children fingerprints, we endeavor to keep these as true to size as possible for the final piece of jewellery. However, if you wish to provide measurements upon the return of your digital prints, please add these into the notes section when you upload them.
For adult prints (which may be larger than our pendants), we use our engraving technology to scale these down, whilst keeping the ratio and fingerprint detail in perfect condition for the final engraving.
For repeat orders, if you have a preference for print scaling, please send through an image of your existing keepsake or provide guidance upon ordering (within the notes section) so we can ensure it is an accurate representation. For instructions on how to place a repeat order view our Ordering FAQs tab below.
Yes! You can use any existing fingerprint, paw print, handprint, or footprint—you don’t need to use a Deja Marc kit. Our kits are simply provided for those who don’t already have a print available.
If you already have a print, just select “No” when asked if you need a kit, and an upload option will appear. Upload a clear image of your print and continue through checkout.
Want to confirm your print quality before placing an order? Simply email it to [email protected], and our team will review it for you.
Yes! You can purchase an ink pad or ink strips from most craft stores and follow the same instructions provided here to capture your fingerprint.
If you don’t have access to ink, there’s also a pencil-and-tape method you can try linked here.
How do I submit my print?
If you haven’t placed an order yet: Once your fingerprint is ready, select “No, I don’t need a fingerprint kit” during checkout. An upload option will appear—simply attach a clear image of your print and continue the order process.
If you’ve already placed an order: Upload your print using the upload function.
Yes, we keep all customers prints on file, unless otherwise asked. We have a lot of customers wishing to use their stored prints for new repeat orders.
All you would need to do is find the item/s that you would like through our website and simply select that you do not need a kit, you will then be prompted to enter the previous order number.
If you would like to have any engraving on the back of your new order just simply add this into the selection that states "Enter Initials, Name Or DOB To Be Engraved"
Handwriting FAQs
Handwriting comes in different sizes and styles, so it is hard to create a fixed word limit.
Our pendants are 16mm by 16mm, so we will make design and placement adjustments in order to ensure the text is legible.
We recommend a maximum of around 3-4 words, however if your handwriting exceeds this, we will reach out to you to find a solution that suits you.
Yes! We can engrave handwriting you already have such as written words in a card, letter from a loved one, signature and many more.
Just upload a clear image of the handwriting via the upload function of the product page.
The handwriting you supply will be replicated exactly onto our jewellery.
We may have to stack the words appropriately where required to ensure the writing is not too small on the pendant.
Pawprint FAQs
If you’re trying to capture a paw print, we understand it can sometimes be a little daunting, so we have produced full instructions and a 'How To' video on our process page.
What is a 'Perfect Print' vs. an 'Unusable Print'?
Unlike a fingerprint, we don't need as much detail within your paw print in order to create a perfect keepsake. It is important to know that the paw print doesn't need to be perfect and we can always tidy your print up for you and remove the smudge!
Good Pawprint:
The pawprint is generally clear with only small issues such as minor smudging around the edges. All paw pads can be identified.
Fair Pawprint:
The pawprint is generally identifiable but significant part of the print aren’t distinguished, making it harder to analyse.
Poor Pawprint:
An unusable paw print would be a print where none of the paw pads are distinguishable or large areas of the paw pads are missing.
Do's:
- Read through the kit instructions carefully and watch the process video for additional information before you start.
- Make sure your pet is groomed and that their paws are clean and dry before you start.
- Use a hard flat surface to capture the prints.
- Use treats to keep your pet happy and pick the right time of day when they're relaxed!
- Use light taps to transfer the ink onto the paper (less is more).
Don'ts:
- If you are not seeing clear pads in the print, try pressing harder.
- Do not roll their paw. Just simply tap it down on the print paper.
Yes! You can use paw prints you already have—whether they were captured in the past or taken recently.
There’s no need to use our Deja Marc paw print kit.
If you have an existing paw print, select No when asked if you need a kit. An upload option will appear—simply attach a clear image of your paw print and proceed with the checkout process.
Our furry friends are just that, furry, so we understand hairs can show up on their prints.
It's important to know that we do tidy up your prints if needed so they don't need to be perfect.
For example, we will remove the hair between their toes, whilst ensuring the design remains aesthetically identical to your prints.
Production FAQs
If you require a fingerprint or pawprint kit, the timeline is as follows:
Your fingerprint kit will be sent out within 24 hours (Mon-Fri) of receiving your order. Please note if you place an order over the weekend your fingerprint kit will be sent on Monday via Royal Mail. Please note, for all orders Deja Marc will send you an email with your fingerprint kit tracking number so you can follow it home.
Once received, it is the customer's responsibility to complete and upload their prints. You can do this via the QR code on your kit or use the upload function here.
Once we receive your completed kit, it will take approximately 1 week for our team to engrave, polish, pack and complete your keepsake. This timeframe doesn't include the shipping time of your final keepsake.
Please note, we will send you email communication at each step of the process. To read more details on shipping & returns, as well as international orders please visit our shipping & returns page.
If you do not require a fingerprint or pawprint kit, the timeline is as follows:
Option 1: Upload at the time of ordering
- You can upload your print at the time of ordering. On the product page of the jewellery item you are interested in, selecting NO to needing a kit and the option to upload an image appears.
Option 2: Upload after placing an order
- You can upload your print using our upload function here. Simply enter in your order details and our upload process commences.
Once we receive your completed kit, it will take approximately 1 week for our team to engrave, polish, pack and complete your keepsake. This timeframe doesn't include the shipping time of your final keepsake.
Please note, we will send you email communication at each step of the process. To read more details on shipping & returns, as well as international orders please visit our shipping & returns page.
We recommend filling your fingerprint / paw print paper as much as possible so there are plenty of options.
When sending prints via the QR code, please send a clear close up of your favourite print, and then one of the entire paper for scaling purposes.
It's important to know that we do tidy up your prints if needed so they don't need to be perfect.
For example, if there is a smudge or a line is broken, don't worry, we will clean this up for you whilst ensuring the design remains aesthetically identical to your prints.
We do not provide this offering on every order due to the volume of prints we complete. However, if you have a unique print with a scar or abstract features you can send a request to see the vector file prior to the engraving process by adding this to the engraving notes.
Process FAQs
To find out our full process, we’ve dedicated an entire section of our website to explaining this. Please click here to explore the steps by engraving type.
For details on the timeline, check out Production FAQs to see how long the process takes from start to finish.
We know it’s important for you to capture the best fingerprint, so we have produced full instructions and a How To video on our process page.
Our top tips to capture a fingerprint include:
- If you are capturing a baby or child's fingerprint, we recommend doing this when they are relaxed or sleepy so their little hands are relaxed.
- If you are seeing a dark blob you are pressing too hard. Attempt a tap instead of a hard press. You will probably get a better print on the 2nd or 3rd attempt as if you are seeing blobs it means there is too much ink and the pressure is too hard. It helps to bring the paper to your little one to make it easier to capture the prints.
- Do not roll your finger. Just simply tap it down on the print paper.
It's important to know that we do tidy up your fingerprints so they don't need to be perfect. If there is a smudge or a line is broken, don't worry, we will clean this up for you whilst ensuring the design remains aesthetically identical to your prints.
For more information, visit our Fingerprint FAQs for all our tips and tricks!
If you’re trying to capture a paw print, we understand it can sometimes be a little daunting. Our key tips are to groom your pet, use treats and pick the right time of day. If you don't get it perfect, we can always tidy your print up for you and remove smudge!
For more information, visit our Pawprint FAQs for all our tips and tricks!
If your prints are not workable or unsuccessful, we’ll email you with guidance and tips on how to capture a clearer print. There’s no set timeframe for returning your prints, so there’s no rush.
If a new kit is required this will be £5/$10 and includes the kit and shipping.
To ensure you don’t miss any updates, please add Deja Marc to your contacts and check your spam or junk folder if you don’t hear from us within 48 hours of uploading your prints (Mon–Fri).
There is absolutely no timeframe for sending your prints back—your order will remain open, so please take as much time as you need.
We will only begin production once we have received all prints associated with your order via the QR code/ Upload function.
The fastest & recommended option is via our QR code that comes in your kit or use the upload function here.
Simply scan the QR code, and upload a close up picture of your print/s, and any notes you wish to add (e.g sizing).
Deja Marc will keep you updated by email at every stage of the process. Once you upload your prints via the QR code/upload link and our team has reviewed them, you’ll receive an email within 24–48 hours (Mon–Fri) confirming whether your prints are of suitable quality.
If your prints are not workable, we’ll email you with guidance and tips on how to capture a clearer print.
To avoid missing updates, please add Deja Marc to your contacts and check your spam or junk folder if you don’t hear from us within 48 hours of uploading your prints (Mon–Fri).
Ordering FAQs
Our website is the only place you can purchase a Deja Marc piece of jewellery. Simply find the item you would like and head to the checkout.
We keep all customers prints on file, unless otherwise asked. We have a lot of customers wishing to use their stored prints for new repeat orders.
All you would need to do is find the item/s that you would like through our website and simply select that you do not need a kit, you will then be prompted to enter the previous order number.
If you would like to have any engraving on the back of your new order just simply add this into the selection that states "Enter Initials, Name Or DOB To Be Engraved"
Note: we don’t keep the scaling of your prints on file, so if you would like specific dimensions, you will need to provide this.
Note: All filed prints are categorised via order number and never your personal information.
Yes! We can make adjustments to your order up until we have received your prints and before your keepsake enters production.
Adjustments may include:
- Jewellery item
- Precious metal type
- Engraving (Name / Initial / DOB)
- Address
Please note that once your order has entered production, we are unable to make any changes.
We understand you may be capturing prints from people who live in different locations.
An additional kit to send to a different address costs £5/$10. Simply reach out to the team here and they can add another kit to your order.
Alternatively you can purchase an ink pad or ink strips from most craft stores and follow the same instructions provided here to capture your fingerprint.
If you don’t have access to ink, there’s also a pencil-and-tape method you can try linked here.
Shipping FAQs
We have a dedicated shipping page for all timeframes and costs. Please visit the shipping & returns page here.
This shares both local and international shipping processes.
Deja Marc is an Australian brand based in Sydney, who ship to multiple countries.
We currently ship to the following countries.
This includes from the fingerprint kit & final keepsake.
- Australia (We are an Australian brand, based in Sydney)
- New Zealand
Our UK team and Deja Marc studio is based in Hampshire UK and they ship to the following countries
- USA
- UK
- Canada
- Europe
We have more detail regarding shipping timeframes and fees on our shipping & returns page here. This shares both local and international shipping processes.
Our ordering process is exactly the same for everyone. Each customer can order the same items all over the world via our website.
For international customers, if time is of the essence, we have the option to upload a fingerprint at the time of ordering. Simply select NO to the question 'Do you need a fingerprint kit?" and an upload function appears. Upload your existing fingerprint here.
Don't have a fingerprint? You can purchase an ink pad or strip from most craft shops. Follow the same instructions here to capture a good fingerprint. Once complete, upload your fingerprints when promoted.
Please note, once the product leaves the UK, the responsibility for any customs duties, foreign taxes or other fees which may be imposed will be the responsibility of the customer. To determine exactly what these charges may be, we advise you to call your local customs office to gain further details.
Bespoke Jewellery FAQs
Yes! We create bespoke engraved designs every day.
From unique fingerprint combinations (e.g., Trio on one side, Handprint on the other) to handwriting, line drawings, and many more—let us know your bespoke design by simply email us at [email protected] to discuss your idea, and we’ll provide a draft order so you can review the cost of your custom creation.
Yes! You can purchase a pendant separately without having to purchase a full necklace. Please head over to our we go to Collections > Pendants.
No, We do not recommend wearing multiple pendants on 1 chain as this can lead to excessive wear and tear from the pendants knocking together.
Due to the sentimental nature of the keepsakes a lovely idea is to wear 2 chains together at different lengths and layering them similar to the below:
Alternatively, we offer a double-sided fingerprint option, where we can place a print on each side of the same pendant. Another option is our Duo pendant, which allows for two half prints on one piece, with room for initials or a name on the reverse.
No, unfortunately our engraving and production processes are set up to only engrave on our Deja Marc Jewellery pieces. We cannot engrave other jewellery from any other store but Deja Marc.
Jewellery & Quality FAQs
Given the sentimental nature of the product, we encourage you to follow these general care rules to ensure a quality and long life of your piece:
- Avoid saltwater, chlorine in pools, soap, perfumes and other creams. Please remove and be mindful of these substances on your jewellery.
- Avoid contact with excess water and steam and do not wear in the shower, while bathing or swimming.
- Protect your jewellery from extreme sunlight and temperatures.
- Remove before doing household cleaning or gardening where chemical sprays are often used.
- Remove your necklace for all sporting activities and physical based exercises.
- Store your jewellery in a safe dry place when not worn.
- This is important in hot climates where humidity, heat and moisture is common and can cause metal tarnishing. We do not recommend storing your jewellery in our gift packaging as humidity can naturally accumulate in the boxes. Our packaging is for transit only. If stored for a long period of time, we recommend this stored in a professional anti tarnish jewellery box.
- To clean and polish use your complimentary anti-tarnish microfibre cloth.
At Deja Marc, we specialise in creating 100% personalised jewellery, crafted with precision and care. We are committed to ensuring that each unique piece is made to the highest standards.
Our jewellery is made entirely from high quality precious metals - with every personalised piece producing in either 9k / 14k Solid Gold, 18k Gold Vermeil, 18k Rose Gold Vermeil, Ruthenium or Solid Sterling Silver.
We work with accredited, sustainable and ethical suppliers in Italy & Hong Kong to source our precious metal materials & jewellery before coming to Hampshire.
We have written about each of our precious metals in detail and production techniques on our Jewellery care page.
Further details of each precious metal can be found here
Our 9k & 14k Solid Gold pieces have an authentication stamp on the chain.
The final delivery of the above precious metals will also include a certificate of authority signed by Deja Marc founder Rosie.
At Deja Marc, we specialise in creating 100% personalised jewellery, crafted with precision and care. We are committed to ensuring that each unique piece is made to the highest standards. Our warranty reflects this commitment, providing protection for your jewellery while clearly outlining our policies for custom-made items.
Your Deja Marc jewellery is covered by a 6-month manufacturing warranty from the date of receipt which can be viewed here.
Mother's Day FAQs
We know how important it is to receive your sentimental jewellery in time for Mother's Day, so please carefully review our order deadlines below.
Final Engraved Jewellery Order Deadline
To guarantee delivery of your engraved jewellery by Friday 8th May (the Friday before Mother's Day), please place your order by Wednesday 23rd April.
- Your fingerprint kit will be dispatched within 24 hours and should arrive between April 23rd - 25th.
- Upload your prints using the QR code in your kit by April 27th to ensure timely production.
- Our production process takes approximately 7 days, and your jewellery will be shipped via Royal Mail and USPS.
- Once dispatched, delivery times are subject to Royal Mail and USPS and beyond our control.
Missed the Deadline? No Problem!
If you've missed the engraving deadline, don’t worry, our fingerprint kit is a beautiful gift on its own!
- Order the jewellery your recipient will love, and gift the fingerprint kit on Mother’s Day. This allows her to personally capture the fingerprints of her loved ones, making the experience even more special.
- Order your fingerprint kit by Tuesday 5th May to ensure it arrives in time for Mother’s Day.
Not Sure Which Jewellery She'd Love?
- A Deja Marc e-Gift Card is a thoughtful alternative! Delivered instantly to your email, it lets her choose her perfect piece and experience the sentimental process of capturing fingerprints herself. [Shop e-Gift Cards here]
If you have any questions, our team is happy to help - just reach out at [email protected]
Bereavement FAQs
Firstly, if you are reviewing this question due to a loved one passing, we are sorry for your loss. We understand that having a loved one’s fingerprint on a piece of jewellery after they pass is incredibly special, so we work with families and / or funeral homes when someone has passed to ensure this process is possible.
Do you require a fingerprint kit?
If your order is time sensitive, we recommend you order our express option to ensure your kit arrives via next day delivery.
Working with a funeral home?
We can work with your funeral home if you would like us to liaise with them directly. We have a formal process we can share with them. Please contact us via [email protected]
Get support
- Call Us: +61 459 625 480